If you need help or have questions preparing for your video visit, please call our Patient Technology Helpline at (802) 847-1830.
What Is a Video Visit?
A video visit is a secure online appointment between you and your provider using a computer, tablet or smartphone. Both you and the provider are able to see, hear and speak to each other, similar to using FaceTime. Your video visit is private and not recorded – only you and your provider participate in the appointment and it’s completed in real time.
How Can a Video Visit Help Me?
- CONVENIENCE: You can see and speak with your provider from the comfort of your home.
- SAFETY: By staying home, you’ll help slow the spread of illnesses, like COVID-19, and protect yourself from others who may be sick.
- EFFICIENCY: Without the need to travel, you’ll save time and money.
- SECURITY: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information.
Most departments, from primary care to specialty programs, are equipped with video visit capabilities. Contact your provider’s office to discuss your health needs and let them know you’re interested in a video visit.
Our pediatric providers also offer video visits, and can treat injury and illness as well as provide routine care for your child. To find out if a video visit is right for your child, please contact your pediatric primary care office.
Preparing For Your Video Visit
Your video visit will take place on your choice of smartphone, computer or tablet, either through MyChart or Zoom. Your provider’s office will give you details on how to access your visit after you make your appointment.
To learn more about each type of video visit, click on the links below. If you need technical assistance please call our Patient Technology Helpline at (802) 847-1830.
MyChart Video Visits
Zoom Video Visit - Desktop
Zoom Video Visit - Mobile