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Quality and Safety

Quality and Safety at Central Vermont Medical Center

Central Vermont Medical Center is committed to providing our patients with the safest, highest-quality, most-satisfying care possible. 

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Central Vermont Hospital is committed to providing our patients with the safest, highest-quality, most-satisfying care possible.  A major part of our commitment to improving quality is our pledge to publicly share our performance data and provide clear explanations of what these measures mean.

Information about our performance in key areas helps you make good decisions about your health and health care. In this section we report information about the quality of the care we provide at Central Vermont Medical Center. These results show you how well we do in some key areas. We compare our performance whenever possible.

Recent studies show that consistently applied safety practices can have a dramatic impact on patient outcomes and, consequently, overall health care costs. Certain safety practices, some as simple as hand-washing, can have a dramatic impact on patient outcomes.  Please see our Quality Council Scorecard for our metrics measured across the organization.

Patient Centered Care

To objectively measure our patients’ overall care experience, we use a third-party study, Avatar International Satisfaction Survey, to measure patient satisfaction and compare our results with those of nearly 400 other hospitals nationwide. Randomly selected patients are asked to assess their satisfaction in fifteen different categories – including but not limited to hospital experience, nurses, physicians, overall general care, admission, patient safety, problem resolution, discharge, room and meals.

Patient satisfaction is a significant part of the overall health care experience. We not only want medical care to be safe and effective, but we also want our patients’ entire stay to be as satisfying as possible. That’s why we want to know whether the patient’s family was treated compassionately and whether the room was clean and quiet.

Note: Several people have suggested that we use a Vermont survey company instead of one from out of state.There are only two survey companies that work with hospitals in the United States that are able to supply us with comparison data so we know how we perform compared to our peers. We regret that neither of these companies is located in Vermont.


Central Vermont Medical Center also participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which was developed by the Centers for Medicare and Medicaid Services (CMS), a federal agency responsible for improving national health care quality and patient safety. Similar to the Avatar International Inpatient Satisfaction Survey, it seeks to measure aspects of the patient experience that aren’t addressed by medical outcomes data. View results.

Ambulatory Satisfaction Survey

We use Avatar Satisfaction Survey to objectively measure our ambulatory patients’ overall care experience and compare our results with those of nearly 400 other organizations nationwide. Ambulatory patients include those who come to the hospital as well as visit their doctor’s office.

Hospital Report Card

To help consumers find information about the quality of health care provided in Vermont, the Health Department publishes an annual statewide comparative report containing information about quality of care, healthcare-acquired infection rates, patient safety, nurse staffing levels, financial health, cost for services, and related information.

View Hospital Report Card.