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Patient- and Family-Centered Care

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Patient- and family-centered care is about partnering WITH our patients and their families to provide great care. 

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Patient- and family-centered care is about partnering WITH our patients and their families to provide great care. Through this partnership we will achieve the best possible outcomes in quality, safety and patient experience.

The core principles of patient- and family-centered care are:

DIGNITY AND RESPECT To listen to and honor patient and family ideas and choices and to use patient and family knowledge, values, beliefs and cultural backgrounds to improve care planning and delivery.

INFORMATION SHARING To communicate and share complete and unbiased information with patients and families in useful ways. Patients and families receive timely, complete and accurate details so they can take part in care and decision making.

PARTICIPATION To encourage and support patients and families in care and decision making at the level they choose.

COLLABORATION To invite patients and family members to work together with health care staff to develop and evaluate policies and programs.