The CVMC Help Desk can be accessed at 802-371-4176.
UPDATE: The CVMC Help Desk is experiencing a high volume of calls for tech support. Please leave a message or enter a Service Now ticket, and someone will get back to you as soon as possible.
CVMC employees have the ability to access various applications from home or your mobile device.
Microsoft Authenticator (MFA)
Please note that you will need to install Microsoft Authenticator (MFA), a two factor authentication solution that uses two different forms of identity (your CVMC password and a contact method) before allowing you to login to these applications from outside of the CVMC network.
Microsoft Authenticator installs on your smartphone: IT recommends trying to install the software while at work, if possible, in case you need live support from them.
Employee Intranet: You DO NOT need MFA to use the employee intranet from home. Simply go to https://connect.cvmc.org in any browser and enter your CVMC credentials when prompted.
How to Install Microsoft Authenticator (MFA)
How to Reset Your Password
Microsoft Self-Service Password Reset Tool - The online tool to reset your CVMC password or unlock your account - access instructions here.
Remote Access to Your CVMC Desktop
For employees who have never accessed their desktop from home:
CITRIX: Citrix is the remote access gateway for all network employees. It provides a secure method of remote access to your CVMC desktop and other CVMC resources from anywhere.
NOTE: If you do not yet have a Citrix desktop at work, when you login with Citrix, your desktop will look different and some of your applications may not be on your desktop. To access your VMWare Horizon View desktop, login through the icon on your Citrix desktop.
Instructions: How to Access Citrix
IMPORTANT: If you are already using VMWare to access remotely, there is no need to switch to Citrix at this time.
CVMC Employee Intranet
The CVMC employee intranet can be accessed from any browser (MFA is not needed). Simply click on the link below and type in your CVMC credentials when prompted.
Workday provides employees direct access to key Human Resources information (benefits, job opportunities, and more) plus payroll
Instructions: How to Access Workday
(If prompted for the organizational unit please enter: uvmhealth)
Cornerstone is the Health Network Learning Management System.